Welcome to our FAQ! We’ve collected some of the most common questions we get from our customers. If you don't see your answer here, please feel free to reach out to us directly.
The Basics
Where are you located?
We are an online-only boutique based in the United States. We do not have a physical storefront, which allows us to keep our costs down and pass the savings on to you!
How do I contact customer service?
We’re here to help! Please use the Contact Us form below to reach out. Our team is available Monday through Friday from 9:00 AM to 5:00 PM Pacific Time. We typically respond to all inquiries within 24 hours.
Our Jewelry
What materials do you use?
We believe in looking like a million bucks without spending it. Our gemstone pieces feature high-quality Cubic Zirconia (CZ), which gives you the brilliant sparkle of a diamond at a fraction of the cost.
Are the pearls real?
It depends on the piece! We use a mix of natural freshwater pearls and high-quality faux pearls. Please check the specific product description on the item page—we always label which type of pearl is used so you know exactly what you are buying.
Will the jewelry turn my skin green?
We strive to offer high-quality fashion jewelry that is safe for most skin types. However, to keep your pieces looking their best, we recommend keeping them dry and avoiding direct contact with lotions, perfumes, or water, as this can affect the plating over time.
Do you offer custom designs or engraving?
To keep our prices affordable and our shipping fast, we do not offer custom designs, resizing, or engraving services at this time. What you see on the site is ready to ship!
Shipping & Delivery
Where do you ship?
We ship to USA, Canada, and Europe.
How long will it take to get my order?
- Processing Time: We ship fast! Orders are typically processed and packed within 1-2 business days.
- Delivery Time: Once shipped, standard delivery typically takes 3-5 business days depending on your location.
How do I track my order?
As soon as your package ships, you’ll receive an email with a tracking number so you can keep an eye on its journey to your doorstep.
Returns & Exchanges
What is your return policy?
We want you to love your new look! If you aren't completely happy, we accept returns within 30 days of delivery. Items must be unworn, in their original condition, and in the original packaging.
How do I start a return?
Just fill out the Contact Us form below with your order number. We’ll send you instructions on how to ship the item back to us. Please note that original shipping fees are non-refundable.
Do you offer exchanges?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.